999x Privacy Policy — Your Data is Safe with Us
Last updated: January 2025
Data Protection
Your personal information is stored with the highest level of security and is never sold to third parties.
Identity Privacy
The identity and transaction information of registered users is kept completely confidential and used only for authorized purposes.
Transparent Policies
What information is collected and how it is used — everything is clearly explained on this page.
What Information We Collect and How We Use It
When registering on the 999x platform, your name, mobile number, date of birth, and where applicable, national ID information are collected. Information related to your payment method is processed for deposits and withdrawals; however, full bank account numbers or card details are not stored on our servers. Device type, browser version, IP address, and session data are automatically logged while using the platform. This technical information is used to improve service quality and ensure security. If you contact our customer support, a record of that conversation may also be retained for a limited period.
Collected information is primarily used to manage your account, verify your identity, and ensure secure transactions. Messages may be sent to your registered mobile number to inform you about new platform features, special offers, or important updates. Your gaming habits and preferences are analyzed to provide a better and more personalized experience. Information may be used in investigations related to fraud prevention and anti-money laundering, conducted in compliance with applicable laws in Bangladesh. You can opt out of promotional messages at any time.
999x never sells your personal information or transfers it to advertisers. However, minimal necessary information may be shared with trusted payment gateway partners for payment processing purposes. Each of these partners operates under their own privacy policy and is equally committed to protecting your data. Information may be disclosed if required by a legal order from Bangladeshi courts or law enforcement authorities. In such cases, legal procedures are always followed and the scope of information disclosed is kept to a minimum.
Our website and app use cookies to manage sessions, remember your login state, and improve the user experience. No tracking cookies other than essential cookies are activated without your consent. You can delete or block cookies at any time through your browser settings, though this may limit some platform functionality. We do not place any third-party advertising trackers or social media pixels on our platform. For any questions regarding cookies, please contact our support team.
All information is retained in our systems for as long as your account remains active. Even after account closure, some information may be kept for a limited period to meet legal obligations and for dispute resolution purposes. Transaction records are generally retained for up to five years, in compliance with Bangladesh's financial regulations. After the designated retention period, data is securely deleted or anonymized. You may request to view or delete your stored information, which will be fulfilled through a verification process.
You have the right to view, correct, or request deletion of your personal information. You can opt out of promotional messages and notifications at any time. You also have the right to request details on how your information is being processed. Upon receiving a request to correct or delete information, we will process it within a reasonable timeframe. If you have any concerns, please contact us at [email protected] and we will do our utmost to assist you.
999x reserves the right to modify or update this Privacy Policy as needed. Registered users will be notified in advance of any significant changes. The revised policy will be considered effective from the date it is published on this page. We therefore recommend visiting this page regularly. Continued use of the platform will be taken as your acceptance of the updated policy.